Artwork enquiry form
Maruku Arts Shipping policy
Shipping
National packaging and shipping is included in our pricing. If you require international shipping please contact us via email or phone.
Please clearly nominate a street address for delivery including an email address and mobile number.
Shipping Within Australia
Domestic orders are sent by Australia Post, or Northline depending on size of artworks, all artworks are fully insured and include a tracking number.
Shipping International
International orders are shipped via TNT, fully insured and include a tracking number. Delivery time is up to eight weeks.
Maruku Arts Refund policy
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Maruku Arts Return policy
Returns
Our policy is 10 days from artwork purchase, unfortunately we cannot offer you a refund or exchange if you exceed the 10 days.
To be eligible for a return the item must be in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, damaged or missing parts for reasons not due to our error
– Any item that is returned more than 10 days after delivery
Shipping
To return your product please mail your product to: Lot 261, Maruku Precinct, Mutitjulu NT 0872, Australia
You will be responsible for paying for your own shipping costs for returning your item unless we are at fault . Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.